Subdomains & Custom Domains

Every store on Lokzon comes with a free subdomain at <your-slug>.lokzon.com. This is the address your customers use to reach your store. The subdomain is set when you first create your store, and you can change it later if you need to — though changing it means customers who knew your old URL will have to use the new one.

If you want a more professional address using your own brand (like shop.yourbrand.com or www.yourbrand.com), you can connect a custom domain to your store as well.

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Part 1: Your Free Subdomain

1.1 What You Get

When you create your store, Lokzon automatically assigns you a subdomain such as my-store.lokzon.com. Customers visit this URL to browse your storefront. The subdomain cannot be removed — it stays with your store for as long as it exists.

1.2 Where to Find It

Go to /dashboard/shop and select the Domain tab. The first card on this page is Store name & public URL. It shows your current subdomain and store name.

1.3 Changing Your Subdomain

If you ever need to change your subdomain — for example, you picked the wrong name during onboarding — you can do so from the Store name & public URL card.

A note before you change it: Your old URL will stop working as soon as you save. Any links, bookmarks, marketing materials, or business cards with the old URL will need to be updated. Most stores keep their original subdomain for the lifetime of the business.

To change it:

1. Open the Store name & public URL card under /dashboard/shop → Domain.
2. Type the new slug you want in the Public store URL field. The slug is the part before .lokzon.com.
3. As you type, the system checks whether the slug is available:
   • A green message confirms it is available.
   • A red message tells you it is already taken.
   • If it is taken, the system shows up to four suggested alternatives (for example, my-store-2, my-store-3).
4. Click Save store name & URL.

Only the store owner can change the subdomain. Other team members see the current URL but cannot edit it.

1.4 Important Note Before Changing

Before you save a new subdomain, keep in mind:

• Your previous subdomain URL stops working immediately.
• Any links you shared (social media, business cards, ads, search results) will break.
• Customers who bookmarked your old URL will see an error unless they find you through the new one.
• Changing the subdomain does not affect any custom domain you may have connected.

1.5 Subdomain Rules

When picking a subdomain, follow these rules:

• Use lowercase letters, numbers, and single hyphens only.
• The slug must be at least 3 characters long.
• Some words are reserved by the system and cannot be used. Reserved names include admin, api, preview, dashboard, lokzon, system, auth, login, signup, www, mail, blog, support, help, billing, account, settings, manage, app, dev, staging, prod, test, root, localhost, status, portal, assets, static, media, images, and cdn.

1.6 Tips for Picking a Good Slug

• Keep it short and easy to remember.
• Match it to your brand name when possible.
• Avoid numbers if you can — they are harder to share verbally.
• If your first choice is taken, add a city or category, like karim-fashion-dhaka.

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Part 2: Connecting a Custom Domain

A custom domain is a domain you bought from a registrar (such as GoDaddy, Namecheap, Cloudflare, or any other provider) that points directly to your Lokzon store. You can use either a root domain (yourbrand.com) or a subdomain (shop.yourbrand.com).

2.1 Before You Start

Make sure you have:

• A domain you own, purchased from any DNS registrar.
• Access to your registrar's DNS management panel.
• About 10 minutes for the DNS records to propagate (sometimes up to a few hours).

2.2 Where to Manage It

Go to /dashboard/shop → Domain tab. Scroll down to the Custom domain card. Only the store owner can manage the custom domain.

The card has three states:

• No domain added — you see an input field and a Start verification button.
• Verification in progress — you see the DNS records you need to add and a Verify now button.
• Verified — your custom domain is active and a Remove custom domain button is shown.

2.3 Step 1: Enter Your Domain

1. In the Custom Domain card, type the domain you want to use. Examples:
   • shop.yourbrand.com (a subdomain)
   • yourbrand.com (your root domain)
   • www.yourbrand.com (the www version of your root domain)
2. Click Start verification.

The system prepares the records you need and shows them on the page.

2.4 Step 2: Add DNS Records at Your Registrar

After clicking Start verification, the page shows two DNS records. Open your registrar's DNS management panel (often called "DNS Settings", "DNS Management", or "Advanced DNS") and add these two records:

CNAME Record — used to point your domain at Lokzon's servers.

• Type: CNAME
• Name/Host:
  • If you are using a subdomain like shop.yourbrand.com, enter the part before your domain — for example, shop.
  • If you are using a root domain like yourbrand.com, enter @ (or leave it blank, depending on your registrar).
• Value/Target: Copy the value shown on the page (it looks like <random-string>.lokzon.com). Use the copy button next to the input.
• TTL: Auto or 3600 (1 hour) is fine.

TXT Record — used to prove that you own the domain.

• Type: TXT
• Name/Host: _lokzon-verify
• Value/Target: Copy the random token shown on the page.
• TTL: Auto or 3600.

2.5 Step 3: Verify

After saving both records at your registrar, come back to the Lokzon page and click Verify now.

The system checks both records:

• If the CNAME points to the correct target and the TXT record contains the correct token, your custom domain becomes Verified. Customers can now reach your store through it.
• If either record is missing or incorrect, the page tells you which one failed:
  • "CNAME verified: No" — your CNAME record is wrong or not yet propagated.
  • "TXT verified: No" — your TXT record is wrong or not yet propagated.

You can click Verify now again after fixing the records.

2.6 What if Verification Fails?

DNS changes take time to spread across the internet. If your records are correct but verification fails, wait 10–30 minutes and try again. Common reasons for failure:

• The CNAME or TXT record has not propagated yet.
• The Name/Host field is wrong (for example, you entered the full domain instead of just the subdomain part).
• The Value/Target field has extra spaces or characters.
• You accidentally used A record instead of CNAME.

2.7 Verification Expiry

You have 72 hours from the moment you click Start verification to complete the DNS setup. If 72 hours pass before you click Verify now, the verification request expires. To start over, click Start verification again — you will receive a fresh CNAME target and TXT token to use.

2.8 Removing a Custom Domain

If you ever want to remove your custom domain:

1. Open the Custom domain card under /dashboard/shop → Domain.
2. Click Remove custom domain.
3. Confirm the removal in the dialog.

After removal, customers will no longer reach your store through the custom domain — they will use your free <your-slug>.lokzon.com address instead.

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Part 3: Common Questions

3.1 Can I use a subdomain like www.yourbrand.com?

Yes. The setup works the same way. Enter www.yourbrand.com as the custom domain and use www as the CNAME Name/Host.

3.2 Can I connect two different domains to the same store?

No. Each store can have only one custom domain attached at a time. If you want to switch, remove the current custom domain first, then add the new one.

3.3 Can I keep my custom domain even if I change my subdomain?

Yes. The free subdomain (<slug>.lokzon.com) and your custom domain are independent. Changing one does not affect the other.

3.4 What happens to my custom domain if I downgrade my plan?

Your custom domain stays attached as long as your store is active. If your store is suspended or deleted, the custom domain attachment is removed.

3.5 Does this affect my subdomain?

No. Both work at the same time. Customers can reach your store using either URL.

3.6 Can I use my custom domain for email too?

This guide covers only the storefront. To set up email on your custom domain (for example, hello@yourbrand.com), use your registrar's email service or a third-party email provider — it is separate from Lokzon.

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Part 4: Quick Reference

Where to Find Things

DNS Records You Add

Time Limits

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End of Guide

Your store now has a strong web address — either a free <your-slug>.lokzon.com subdomain or your own branded domain. Both options give customers a clean, professional way to find your store.